Last updated: March 6, 2026
Who We Are
This Privacy Policy explains how RIME SKINCARE (“RIME”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website, purchase our products, or otherwise interact with us (the “Services”). We are based in Winnipeg, Manitoba, Canada and sell skincare products online through our storefront.
Scope & Acknowledgement
This Policy applies to personal information we collect about customers, website visitors, account holders, newsletter subscribers, and other individuals who interact with our Services. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private‑sector laws.
Updates to This Policy
We may update this Policy to reflect changes to our practices or for legal, regulatory, or operational reasons. When we post changes, we will update the “Last updated” date above. Significant changes will be highlighted on our Site.
What Personal Information We Collect
The information we collect depends on how you interact with us:
a) Information you provide directly
- Contact & account details (e.g., name, email, phone, shipping/billing address, account credentials).
- Order & support information (e.g., items purchased, return/exchange details, communications with customer support).
- Marketing preferences (e.g., newsletter sign‑ups, consent choices).
- User‑generated content (e.g., product reviews).
We identify purposes at or before collection and limit collection to what is necessary.
b) Information collected automatically
- Device and usage data such as IP address, browser type, device identifiers, pages viewed, referring/exit pages, and timestamps. We use cookies, pixels, and similar technologies to operate our store, keep your cart/session, run analytics, and (where permitted) personalize marketing.
How We Use Personal Information
We use personal information to:
- Provide the Services: process orders & payments, fulfill & ship, manage returns, provide support, and maintain your account.
- Operate our online store: secure the Site, authenticate sessions, maintain carts, and improve functionality and performance.
- Analytics and service improvement: understand usage, fix issues, and enhance content and user experience.
- Marketing & communications (with consent): send newsletters and offers, and tailor content/ads where permitted by law; you can unsubscribe at any time.
- Security & fraud prevention: detect and address spam, abuse, or fraudulent activity.
We obtain meaningful consent for the collection, use, and disclosure of personal information, and present key elements clearly (purposes, what we collect, who we share with, risks of harm, and withdrawal rights).
How to Contact Us
If you have questions, requests, or complaints about this Policy or our privacy practices, please contact:
RIME SKINCARE
Email: customercare@rimeskincare.ca